Shipping and Return Policies
Shipping and Return Policy
All items will ship FOB shipping point from Walker Supply in Rockville, Maryland or the address of our vendor/partner. There are certain items that ship freight free as indicated by the green delivery truck icon. Shipping rates are based on UPS rates and are indicated in the checkout section of the website. Free freight items may be delivered via Walker Supply truck in Maryland, Virginia and the District of Columbia.
Please call customer service at 800-775-9528 in advance to obtain an RMA number within 30 days of purchase date. Returned goods must be sealed in original packaging. If you are returning a product for any reason other than a product defect, you are responsible for the shipping charges back to Walker Supply. If a product is defective, we will issue credit once it has been determined that that the product was used properly and there is, in fact, a manufacturer defect. We will not accept returns for inkjet media that is not compatible with your printer or ink set. It is the customers responsibility to verify that you are using the appropriate media for your printer model, ink type and product application.
Sales tax will apply to all orders delivered in Maryland, Virginia and the District of Columbia. Sales tax will not be assessed to clients who have tax exempt status and clients outside of the states listed above.