Returns and credits
Please note all returns conditions listed below, as applicable to your return. If you return any product to our sales offices or warehouses without an RMA# you will not receive credit. All returns require a Return Merchandise Authorization (RMA) number. Credits cannot be processed without one.
An RMA must be requested within 10 days of the original invoice date. All defective or damaged merchandise must be reported no later than 10 days of receipt of the items. Thereafter, all sales are final.
The returned package must be received within 10 business days of the RMA issue date.
All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary by manufacturer and product.
When returning products, we strongly recommend the use of a carrier that can track packages.
You also assume responsibility for insuring the returned item.
All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and user’s manuals.
A 15% restocking fee applies for all returns except for mis-shipments.
Shipping charges are only refundable if it is our error. If you received free freight on your original order a 14% flat shipping charge will be deducted from your credit. This is in addition to any freight charges incurred to return product to us.
If you have defective or damaged merchandise it must be reported no later than 10 days of receipt of the items. We are responsible for the shipping cost when returning your merchandise. We will either email you a return label or issue call tags for return. Once product is returned to us, we will issue full credit.
Non-Defective Merchandise: (Applies to All Shipped Orders)
If you have merchandise which is unopened, we will issue you an RMA # and will give you an address to return the product.
Returned items are subject to a 15% restocking fee.
Return shipping to us is at customer expense.
If you received free freight on your original order a 15% flat shipping charge will be deducted from your credit. This is in addition to any freight charges incurred to return product to us.
If the merchandise has been opened and is not defective, we cannot issue you an RMA.
Crediting your account
Credit will be issued within 3 business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping fees are non-refundable. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within 30 business days from the time we receive your return.